Last Updated: June 19 2023.
Passdock.LLC. provides software and services for Wallet Pass Management. We prioritize the protection of your Personal Information and are committed to safeguarding your privacy. When we refer to "Personal Information" in this statement, we are referring to information that can be used to identify you, such as your name, email address, device information, and IP address. This Privacy Statement aims to inform you about our information practices, the types of information we collect, how we use and share that information, and how you can correct or update it.
- What does this Privacy Statement cover?
This Privacy Statement applies to the collection of Personal Information in the following situations: (i) when you visit our websites, including https://Passdock.net and https://api.Passdock.net (referred to as the "Sites") that link to this Privacy Statement; (ii) when you use our demo mobile wallet passes, mobile applications, or any other software applications provided by us that link to this Privacy Statement; (iii) when you interact with our branded social media pages; (iv) when you visit our offices; (v) when you receive communications from us, including emails, phone calls, or texts; (vi) when you register for, attend, or participate in our events or webinars; (vii) when you submit a job application to us; (viii) when you provide information to us regarding a potential business relationship; or (ix) when you register as an authorized user on the Passdock Platform , or when you contact us for support. Collectively, these are referred to as the "Services." The term "You" refers to any individual who visits or uses the Services.
In general, when it comes to Personal Information collected directly from the Sites or other Services, Passdock acts as a data controller. This means that as a data controller, we determine the purposes and methods of processing the Personal Information we collect.
However, it is important to note that this Privacy Statement does not cover our security and privacy practices regarding Personal Information we receive and process on behalf of our customers through Passdock's technology platforms and related services, collectively known as the "Passdock Platform." In this capacity, we act as a data processor or service provider on behalf of our customers. Our security and privacy commitments are governed by agreements with our customers, including the Terms of Subscription Service or other applicable agreements that our customers have entered into with Passdock for their use of the Passdock Platform. We do not control or take responsibility for the data practices of our customers. For privacy information related to our customers' use of the Passdock Platform in connection with their mobile applications, websites, emails, texts, or other digital properties, please contact the respective customer directly.
Additionally, the Services may include links to third-party websites. The privacy statements and policies of those third-party websites govern their respective practices regarding personal information and security. You can find more information in Section 11 of this Privacy Statement.
- What Personal Information does Passdock collect?
The Personal Information collected by Passdock depends on the nature of your interaction with us, as outlined in the following categories:
2.1 Personal Information we collect directly.
Site usage: When you utilize our Services or complete forms on our Site, we may offer opportunities to sign up for specific information or Services, download content, or register for events or webinars. In such cases, we may request your contact information. The Personal Information we may collect includes, but is not limited to, your name, title, company name, industry, company address, phone number, email address, country, downloads, engagement with Passdock content, and other publications. Our sites employ cookies and other technologies, enabling us to collect information as described in Section 5 below. When you activate or install updates for our mobile applications or mobile wallet passes, we may collect information about your device (manufacturer, model, IP address), or details about the application, such as version, activation date, and successful or unsuccessful updates.
Registering for and attending a meeting or event: If you register to attend an event or meeting, either in person or online, we may ask for your contact information (name and email address), job title, employer, and may retain copies of audio and video recordings of the meeting in accordance with our Data Retention Policy and based on your consent to participate in a recorded meeting. When you attend an event, we may, with your consent, scan your attendee badge to obtain information such as your name, title, company name, address, country, phone number, email address, and record of event attendance.
Your communications with us: When you request information about our Services, download or engage with our content and publications, seek customer or technical support, apply for a job, or interact with job postings, we collect Personal Information from you, including your name, email address, phone number, mailing address, job title, marketing subscription status, and information regarding your engagement with Passdock content and other publications.
Account Information for Passdock Platform: If you register as an authorized user or sign up for a free account on the Passdock Platform, we collect Personal Information that may include your name, email address, IP address, company name, company industry, and website name or information.
Surveys: We may invite you to participate in surveys, and if you choose to do so, you may be asked to provide certain information, such as your name, email address, employer, job title, and other contact information.
Social media content: We may offer forums, blogs, or social media pages. Please note that any content you provide on these channels will be considered "public" and will not be subject to privacy protections.
Visiting our offices: If you visit our offices, you may be required to register as a visitor and provide your name, email address, phone number, company name, and the date and time of your arrival.
2.2 Personal Information collected from others.
Information from Other Sources: We may also receive Personal Information, including your Personal Information, from other sources and third parties. These sources may include public databases, joint marketing partners, social media platforms, and other third parties who provide us with contact information for prospects or leads. When obtaining information from third parties, we ensure that we have appropriate contractual or legally compliant commitments from these parties, confirming that the information was lawfully acquired with the necessary level of consent.
Billing Information: If you are a business representative of one of our customers and we charge a fee for the Services, we may collect billing, payment, and contract-related information from you through our third-party billing and payment processors.
- How does Passdock use Personal Information and what are the legal bases for these uses?
We utilize the Personal Information we collect about you or that you provide to us for various business purposes. Depending on your interactions with us, we and our third-party service providers use Personal Information in the following ways:
Providing requested information and Services: We may use your Personal Information to fulfil your requests for programs, Services, or information, such as providing access to certain areas and features of the Services, responding to questions and requests, linking or combining information to better understand your needs and enhance our Service, and facilitating your participation in events, contests, promotions, forums, or webinars.
Marketing products and services: We may use your Personal Information to provide you with information about offers, products, and services offered by Passdock. This includes tailoring content, advertisements, and offers, notifying you about relevant offers, measuring interest and usage of the Services, analysing trends and activities, and conducting marketing research. You can opt out of receiving marketing communications by contacting us as described below.
Research and development: Your Personal Information may be used to create non-identifiable information that helps us optimize our existing products and Services or develop new ones.
De-identified and aggregated data: We may use your Personal Information and other information to create de-identified or aggregated information, which is used for research, internal analysis, analytics, and other lawful purposes. This information does not identify you or any individual.
Public content: Any content you post on our website forums or social media accounts may be published and made publicly available.
Compliance with legal obligations: We may use your Personal Information to cooperate with public and government authorities, courts, or regulators in accordance with applicable laws. This includes protecting our rights, preventing misuse or abuse of our Services, detecting, and preventing potentially prohibited or illegal activities, promoting safety and security, and responding to lawful requests.
Other uses: We may use your Personal Information for other purposes disclosed to you at the time of collection, with your consent, or as necessary to conduct our business and pursue our legitimate interests. These may include managing visitors to our offices, addressing comments or complaints, providing internal training, and recruiting and hiring job candidates.
- Who does Passdock share Personal Information with?
We disclose your information to third parties only as necessary to carry out your request, for a variety of our professional or legitimate business purposes, including to provide our Services, to protect us or others, in the event of a major business transaction such as a merger, sale, or asset transfer, as described below, or as otherwise required or permitted by law. Where we do transfer your personal data to third parties or service providers, appropriate safeguards will be in place to ensure correct and secure data processing in compliance with applicable data protection law.
4.1 Disclosures to provide our Services.
Service Providers: Passdock may share Personal Information with our service providers that we have retained to perform Services on our behalf including (i) provision of IT, hosting, backup, storage, and related Services; (ii) provision of information and Services you have requested; (iii) payment processing and to collect amounts owed to Passdock; and (iv) customer service activities. These third-party service providers may have access to or process your Personal Information for the purpose of providing these services for us. Payment information will be used and shared only to effectuate your order and may be stored by a service provider for purposes of future orders. Passdock has executed appropriate contracts with our service providers that prohibit service providers from using or sharing your Personal Information except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements.
Business Partners: From time to time, Passdock may partner with other companies to jointly offer products, services, or programs (such as webinars, events, or downloadable content). If you purchase, specifically express interest in, or register for a jointly offered product, service, or program from or through Passdock, we may share your Personal Information with our business partners. Passdock does not control our business partners' use of shared Personal Information and their use of such Personal Information will be in accordance with their own privacy policies. If you do not wish for your Personal Information to be shared in this manner, you may opt not to purchase or to specifically express interest in a jointly offered product or service, or you may otherwise opt-out through any mechanism offered at the time the Personal Information is collected.
Affiliates: We may share Personal Information with our affiliated companies.
Advertising Partners: Through our Services, we may allow third-party advertising partners to set technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, time of day). We may also combine and share such information and other information (such as demographic information and past purchase history) with third-party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third-party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioural advertising.” We may allow access to other data collected by the Services to share information that may be useful, relevant, valuable, or otherwise of interest to you. Please refer to Section 5 below for more information on how these technologies and tracking tools work. If you prefer not to share your Personal Information with third-party advertising partners, you may follow the instructions in Section 11 below.
4.2 Disclosures to protect us or others.
Protection of Passdock and others. We may disclose Personal Information about you when we have a good faith belief that we are required to provide information: (a) if we are required to do so by law, court order or legal process; (b) in response to lawful requests by public authorities, including to meet national security or law enforcement requirements; (c) under the discovery process in litigation; (d) to enforce Passdock policies or contracts; (e) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (f) if we, believe that disclosure is otherwise necessary or advisable.
In addition, from time to time, server logs and other systems may be reviewed for security purposes (e.g., to detect unauthorized activity on the Services). In such cases, records containing Personal Information may be shared with service providers, third parties and law enforcement bodies in order that they may prevent fraud and/or identify users in connection with their investigation of the unauthorized activities.
4.3 Disclosure in the event of merger, sale, or other asset transfers
Business Transfers. We reserve the right to disclose or transfer any Personal Information in the event of a proposed or actual purchase, any reorganization, sale, lease, merger, joint venture, assignment, amalgamation or any other type of acquisition, disposal or financing of all or any portion of our business or of any of the business assets or shares (including in connection with any bankruptcy or similar proceeding).
- What device and usage data does Passdock collect?
Passdock utilizes common information-gathering tools, such as cookies and similar technologies, to automatically collect data, including Personal Information, from your computer or mobile device as you navigate our Sites or use our Services.
5.1 Cookies and other tracking technologies in our Services:
While you browse the Sites and use the Services, passive information may be collected through cookies and other tracking technologies. These technologies gather various details about your computer, device, browsing actions, and patterns, such as IP addresses, cookie IDs, navigational data, content clicked, the domain and host from which you access the Internet, your browser software, operating system, browser settings, device type, and similar information. The collection of this information aims to enhance the administration of our Services and improve your overall experience when interacting with our Services. For more information on your privacy rights, please refer to the section below.
Cookies: for instance, are small text files that are saved on your computer or mobile device when you visit a website. These files are sent back to the originating website or recognized by other websites that use the same cookie, allowing them to track your online activities over time and across different sites. At Passdock, we or authorized third parties may place cookies on your browser and/or device to collect information, including Personal Information, to track usage, determine your browsing preferences, and enhance and customize your browsing experience. To learn more about cookies and web beacons, please visit http://www.allaboutcookies.org/. Our Sites use both session-based and persistent cookies. Session-based cookies exist only during one session and disappear from your computer or device when you close your browser or turn off your computer or device. Persistent cookies remain on your computer or device even after you close or turn off. You can manage your cookie preferences at the individual browser level, but please note that disabling cookies may limit your access to certain features or functions on our Services.
Types of cookies on our Sites:
Essential Cookies: These cookies are necessary for the proper functioning of the Sites and cannot be switched off. They include session cookies required to transmit the website, authentication cookies, and security cookies. While you can set your browser to block or alert you about these cookies, please be aware that some parts of the site may not work as intended.
Functional Cookies: These cookies enhance the functions, performance, and services on the Sites. They enable us to count visits and traffic sources to measure and improve the performance of our Sites. Functional cookies also help us improve the functionality of our Sites and provide you with more relevant communications, including marketing communications. They assist us in identifying the most and least popular pages and understanding how visitors navigate and use the Sites. To track and analyse usage information for enhanced interactions, more relevant communications, and certain features on the Sites, we may use our own technology or third-party technology.
Targeting Cookies: These cookies track activity across websites to understand visitors' interests and deliver targeted marketing to them. Our advertising partners may set targeting and advertising cookies through our Site. These companies may use the collected information to create a profile of your interests and display relevant advertisements on other sites.
SDKs: As part of our Services' functionality, we may use third-party APIs and software development kits (SDKs). These APIs and SDKs allow third parties, including analytics and advertising partners, to collect your personal information for various purposes, such as providing analytics services and delivering content that is more relevant to you.
5.2 Social media features:
Passdock may collect Personal Information to enable individuals to use online social media resources provided by Passdock or third parties. These social media resources may also allow you to post or share Personal Information with others. When utilizing social media resources, it is important to carefully consider.
5.3 Analytics: Passdock may utilize services such as Google Analytics, Google Analytics Demographics and Interest Reporting, and other similar providers. These services are employed to gather data on visitor behaviour and demographics on select Passdock websites, aiding in the development of website content. For more details regarding Google Analytics, you can visit www.google.com/policies/privacy/partners/. If you wish to opt out of data collection and processing by Google through the use of Passdock services, you can visit http://tools.google.com/dlpage/gaoptout. Additionally, you have the option to opt out of analytics partners by adjusting your preferences through the Cookie Settings link located at the bottom of the web page of the specific Passdock site you are visiting.
- International data transfers:
Passdock stores and processes Personal Information in the United States or the European Economic Area (EEA), either on its own servers, the servers of its affiliates, or the servers of its service providers. To facilitate its global operations, Passdock may transfer, store, and access Personal Information from countries where it operates, such as the United Kingdom, Hong Kong SAR, or Thailand. It is important to note that these countries may have data protection laws that differ from or may not provide the same level of data protection as your country. To ensure the protection of your Personal Information during international transfers, Passdock relies on mechanisms such as the European Commission approved Standard Contractual Clauses or adequacy decisions for certain countries. In some cases, Passdock may seek your consent for the transfer of your Personal Information. Passdock also ensures that adequate levels of protection are in place with the recipient of your Personal Information. For more information on the specific protections and to obtain a sample copy of the model contractual clauses, you can contact Passdock at info@Passdock.net.
- Security measures:
Passdock has implemented industry-standard technical, administrative, and physical safeguards to protect the Personal Information it receives. These measures are designed to prevent unauthorized access, alteration, disclosure, or destruction of the information stored on its servers. However, it is important for users to also take responsibility for maintaining the secrecy of their own passwords. If you believe that your passwords or Personal Information are no longer secure, it is recommended to promptly notify Passdock at info@Passdock.com.
- Retention of Personal Information:
Passdock retains the Personal Information it receives as long as necessary to provide its Services, fulfil the purposes for which the information was collected, resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes, enforce agreements, and comply with applicable laws.
- Sites intended for children:
Passdock's Services are not marketed to or intended for individuals under the age of 18. Passdock does not knowingly solicit or collect Personal Information from children under the age of sixteen. If you are a parent or guardian and believe that your child has provided Personal Information to Passdock without your consent, please contact Passdock using the provided Contact Us information, and they will take appropriate steps to delete such Personal Information from their Services.
- Privacy rights:
Passdock provides users with certain choices and rights regarding their Personal Information. Here is a summary of those choices and how to exercise them:
Opt-out: If you have previously given consent for Passdock to process your Personal Information, you can withdraw that consent at any time by following the instructions provided. Passdock will also inform you and give you the opportunity to opt out before using your Personal Information for any new purpose not originally authorized by you. However, please note that certain features of the Services may not be available if you withdraw your consent.
Do Not Track: Passdock does not recognize or respond to "Do Not Track" signals set in certain web browsers. For more information about Do Not Track, you can visit http://www.allaboutdnt.org.
Access, correct, amend, port, restrict processing, or delete Personal Information: You have the right to control and amend certain uses and disclosures of your Personal Information. You can request confirmation of whether Passdock is processing your Personal Information, access your Personal Information, know more details about the categories or specific pieces of Personal Information collected, request corrections, updates, amendments, or deletions of your Personal Information, and request that Passdock does not sell your Personal Information (where applicable by law). Passdock will respond to such requests within a reasonable timeframe, verifying your identity before granting access or making changes. However, there may be circumstances where Passdock is unable to provide access or fulfil certain requests due to legal privilege, privacy rights of others, disproportionate burden or expense, or commercial proprietary information. Passdock will provide explanations for such cases and provide contact information for further inquiries. Please note that Passdock may need to retain certain information for record keeping, transaction completion, or legal compliance.
EU residents: If you are located in the European Economic Area (EEA) or the UK, you have the right to lodge a complaint with a supervisory authority if you believe Passdock's processing of your Personal Information violates applicable law. Passdock does not engage in automated decision-making on its Sites or Services.
CA residents: If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), such as the right to know what personal information is collected, used, shared, or sold, the right to delete personal information, the right to opt out of the sale of personal information, and the right to non-discrimination. You can exercise these rights by contacting Passdock with the provided subject line and necessary information.
Colorado residents: If you are a resident of Colorado, you have the right to opt out of the processing of Personal Information, request confirmation of processing, access Personal Information, request deletion of Personal Information, or obtain and transfer Personal Information. You can exercise these rights by contacting Passdock with the provided subject line and necessary information.
Nevada residents: If you are a resident of Nevada, you have the right to opt out of the sale of certain Personal Information. You can exercise this right by contacting Passdock with the provided subject line and necessary information.
Virginia residents: If you are a resident of Virginia, you have the right to seek confirmation of processing, access Personal Information, request corrections, request deletion, or opt out of certain processing. You can exercise these rights by contacting Passdock with the provided subject line and necessary information.
Customer Data: If you are an individual seeking to exercise your data protection rights regarding Personal Information stored or processed by Passdock on behalf of one of its customers, you should direct your request to the customer (data controller). Passdock will respond to requests from customers within the timeframe provided in their agreements.
Redress, compliance, and accountability: If you have any questions, concerns, or would like to submit a request, you can contact Passdock at privacy@Passdock.com. Passdock will address your concerns and attempt to resolve privacy issues in a timely manner. If you are an EU, Swiss, or UK citizen and believe that Passdock is not complying with the terms of the Privacy Statement, you can contact the national data protection authority for your respective region.
- Third-party sites:
- Changes to this Privacy Statement:
Passdock may update this Privacy Statement periodically as deemed necessary in its sole discretion. Notification of any material changes to this Privacy Statement will be provided through Passdock's Sites or as otherwise required by applicable law. Passdock encourages you to review this Privacy Statement periodically to stay informed about how your Personal Information is being used and protected, as well as to be aware of any policy changes. By continuing your relationship with Passdock after the posting or notice of any amended Privacy Statement, you agree to be bound by the updated terms. Any changes to this Privacy Statement will take effect immediately upon being posted or otherwise provided by Passdock.
- Contact Us:
If you have any questions about Passdock's privacy practices or this Privacy Statement, or if you wish to submit a request to exercise your rights, you can contact Passdock at:
Sharjah Media City
Send an email to: email@example.com